OneHop Privacy Policy

This OneHop Privacy Policy (the "Policy") helps you understand how we collect, store, protect, use, and share your personal information, how we use technologies such as cookies, and the rights you have with respect to your personal information.

OneHop (referred to in this Policy as "we," "us," or "our") respects and protects your privacy. We will collect, store, use, and/or share your personal information in accordance with this Policy, and we will explain how to access, update, manage, and protect the personal information we hold about you.

This Policy is closely related to your use of our services. We recommend that you read and understand all of its provisions carefully; for important provisions that concern your rights or interests, we indicate them in bold to draw your attention. If you do not agree with this Policy, please do not use our services.

Under applicable laws and regulations, we may process your personal information in the following circumstances: (1) where you have given your explicit consent, or where your consent is presumed under applicable laws and regulations; (2) where it is necessary to enter into and perform a contract; (3) where it is necessary to fulfill our legal obligations, such as the information required by laws and regulations on anti-money laundering, counter-terrorism financing, and real-name management; (4) where it is directly related to national security or national defense security; (5) where it is necessary to respond to a public health emergency, or to protect the life, health, and/or property safety of a natural person in an emergency; (6) where it is directly related to criminal investigation, prosecution, trial, and the enforcement of judgments, or related to the recovery of debts; (7) personal information that you have disclosed yourself through lawful channels (such as lawful news reporting or government information disclosure), where our processing is reasonable and consistent with applicable laws and regulations; (8) where it is necessary to improve or maintain the safe and stable operation of the services provided, or necessary for assessment purposes (for example, to detect and resolve faults in products or services); or (9) other circumstances provided by applicable laws and regulations.

Please note that, when processing your personal information in circumstances (2) through (9) above, we may not be required to obtain your consent under applicable laws and regulations, and we will do so within the scope permitted by applicable laws and regulations.

When you use our services, we may need to collect the following types of information in order to provide you with services, improve service quality, safeguard the security of your account, and comply with applicable laws and regulations:

Personal information. To identify our customers, when you register an account for relevant services on our website, we may collect your name, email address, telephone number, and other contact information.

Usage information. To provide services and facilitate your access to them, we store the necessary information you generate or submit when using our services, such as the pages you visit and the actions you take.

Location information. We may obtain and retain information about your computer, such as your IP address.

Device information. To prevent fraud and abuse (for example, the same device repeatedly claiming new-user sign-up credit), when you register for or use our services we compute and collect device characteristics (also known as a "browser fingerprint") in your browser, such as your browser and operating system type, language and time zone, screen and display parameters, and related technical information. We process this device information on the basis of our legitimate interest in preventing fraud and keeping the platform and other users safe; where applicable law (including China's Personal Information Protection Law) requires consent, we will inform you and obtain your consent before collection.

We store and use these device characteristics solely within OneHop's own systems, and we do not provide them to any third-party device fingerprinting provider or other third party for this purpose. If you have any questions about the collection and use of device information, you may contact us at [email protected].

1. We will store and/or transmit your personal information in accordance with applicable laws and regulations. The personal information we collect and generate about you may be transmitted to and/or stored outside the country/region where you reside. Generally, all data related to your account and product services that you upload or transmit to us (including personal information and user content) will be stored in Singapore. When making such cross-border transfers, we will comply with the requirements of applicable laws and regulations and require the overseas recipients of your personal information to ensure that their personal information protection standards are comparable to those under the applicable laws and regulations of the country/region where you reside.

2. We retain your personal information only for the period necessary to achieve the purposes described in this Policy and for the period required by applicable laws and regulations.

3. We are committed to data protection and security. To safeguard the security of your personal information, we employ a range of security technologies and supporting management systems to reduce the risk of your personal information being leaked, damaged, lost, misused, tampered with, or accessed or disclosed without authorization, and we strictly limit access to our data centers while using dedicated network channels and network proxies.

4. We have designated dedicated personnel responsible for personal information protection, and we have established related internal control systems. Following the principle of minimum and adequate use, we permit only employees authorized to access your personal information to do so, and we systematically monitor employees' data-processing activities.

5. We have formulated an emergency response plan for personal information security incidents and regularly arrange for relevant internal personnel to receive emergency response training and conduct emergency drills, to ensure they understand their job responsibilities as well as the strategies and procedures for emergency response. In the unfortunate event of any personal information security incident, we will take action in accordance with applicable laws and regulations and, where necessary, promptly inform you of the basic information and possible impact of the incident, the measures we have taken or will take, the preventive measures and risk-reduction suggestions you may adopt, and the remedial measures we have taken for you.

6. We take information security measures to protect your personal information, but you must also keep your account login name and other identifying information secure. When you use our services, we identify you through your account login name and other identifying information. Once such information is disclosed, you may suffer losses and bear the corresponding legal consequences. If you discover that your account login name and/or other identifying information may have been or has been disclosed, please contact us immediately so that we can take appropriate measures to avoid or mitigate the related losses.

7. When you terminate your use of our services, we will stop collecting your personal information, unless otherwise provided by applicable laws and regulations or required by regulatory authorities. If the relevant retention period for personal information prescribed by applicable laws and regulations has not yet expired, or there are other circumstances under which the relevant personal information need not or should not be deleted by law, we will continue to retain such information while ceasing to process it, and will take necessary storage and security protection measures. If we cease operations, we will immediately stop collecting your personal information, notify you, and delete or anonymize the personal information we hold about you.

To comply with applicable laws and regulations, provide our services, improve service quality, customize your experience, or safeguard the security of your account, we will use your personal information in the following circumstances: to provide services; to contact you regarding the management of any feature or function of the website or services you have registered to use; to send you notifications about your account; to inform you of changes to our website, policies, terms, or any products or services; to send you marketing and promotional emails; to respond to your questions or other requests; to enable you to use the interactive features of the website and services; to customize your experience on the website or services and the content you see when accessing and using them; to store your account, registration, and profile data or other personal data; to track your repeat visits to and use of the website and services; to collect and report aggregate statistics relating to the website, services, and user activity; to identify which features and services users prefer most, to help us operate, enhance, and improve our website; to process your personal data to combat spam, malware, malicious activity, or security risks in order to keep you safe when using our website; to improve and strengthen our security measures; to comply with laws and regulations; to enforce our terms of service and other policies; to investigate and resolve disputes; to investigate and prevent fraud, abuse, and violations of our terms of service and other policies, illegal or criminal activity, and unauthorized access to or use of personal data or our systems and networks; and to protect you, others, and our business.

We will also use information for any other purpose disclosed to you before you provided your personal data, or for purposes reasonably necessary to provide our services and other related products and/or services.

We may also use your information for research and analysis purposes, and to comply with our policies or legal requirements.

Sharing to provide services: We may share your information with third parties for business purposes, for example, to have them provide services on our behalf or help us analyze how our services are used. Such third parties include: (a) our affiliates and other partners; (b) our third-party service providers and contractors; (c) our authorized agents; (d) our professional advisors; (e) law enforcement agencies, courts, government agencies, and regulatory authorities to which we may be required by law to disclose information; and (f) any individual or entity involved in any merger, acquisition, corporate reorganization, financing, or similar transaction (involving the sale of all or part of our assets).

Complaint handling: To fulfill our legal obligations and protect the legitimate rights and interests of you and others, when you file a complaint against another person or are the subject of a complaint, we may provide your name, contact information, and the content of the complaint to the relevant consumer protection agencies and/or regulatory authorities, in order to resolve such complaints or disputes in a timely manner, except where expressly prohibited by applicable laws and regulations.

To improve the user experience, when you visit our website or use any services we provide, we may identify you through small data files, so as to save you from repeatedly entering login information or to help us determine whether your account is secure. Such data files may include cookies, Flash cookies, or other local storage provided by your browser or related applications (collectively, "cookies"). Please note that some of our services support only cookies. You can change your cookie acceptance level, or refuse our cookies if your browser or browser plug-in permits. The "Help" section of most browser toolbars will tell you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, and how to disable cookies entirely. In addition, you can disable or delete similar data used by browser plug-ins, such as Flash cookies, by changing the plug-in's settings or visiting the plug-in developer's website. However, in some cases, such actions may affect your secure access to our website or your use of the services we provide.

In addition, our website may contain certain electronic images (known as "single-pixel GIF files" or "web beacons"). Through web beacons, a website can help count the number of users visiting a web page or access certain cookies. We use web beacons to collect data about your web browsing activity, such as the address of the web page you visit, the referring page you previously visited, your browser environment, and your display settings.

If you use any services provided by a third party (and not by us) through our website or platform, in order to safeguard the security of your account and provide a more secure user experience, we may use dedicated network protocols and proxy technologies (the "dedicated network channel"). Through the dedicated network channel, we can help you identify high-risk websites known to us, thereby reducing the risk of phishing and account compromise caused by such websites. The dedicated network channel can also better protect the common interests of you and third parties, preventing wrongdoers from tampering with the services expected by you and third parties, for example, by injecting advertisements and tampering with illegal content through insecure routers and illegal base stations. At the same time, we may obtain and retain information about your computer, such as your IP address, hardware ID, and the location of the pages you visit.

We will take appropriate technical measures to ensure that you can access, update, and correct your personal information, and exercise the other personal information rights you are entitled to under applicable laws and regulations. Please note that if you choose to opt out of certain types of data collection or use, you may not be able to use all features of our services. You can contact us at the email address below to carry out the relevant actions.

When we cooperate with third-party institutions to provide services, to the extent permitted by applicable laws and regulations, your use of such third-party institutions' services will be governed by their published privacy policies or other terms and conditions (if any). Please read the relevant policies and terms carefully; if you have any questions, you may consult the third-party institution providing services to you.

If you have any questions about this Policy, or any complaints or comments about our processing of your personal information, please contact us through the following channel: Email address: [email protected].

We will respond to you within the time limits prescribed by applicable laws and regulations. To protect the security of your information, we need to verify your identity and qualifications. Depending on the country/region where you reside, you may have the right to lodge a complaint with a regulatory authority or bring a lawsuit before a court of competent jurisdiction.

As your service provider, we provide services to you entirely in accordance with your instructions. You are solely responsible for all information you provide and its consequences.

You may input content to the services, including text, images, data, audio, video, software, database information, plug-in/API information, and other types of works ("Input"), and receive the output results of the services based on your Input ("Output"). You retain the copyright and all other ownership rights in your Input.

Input and Output are collectively referred to as "user content," which includes all data you upload during your use of the services, all data we process while providing the services, and all data that you can control and manage and that originates from your use of our products or services. We may store, transmit, or use your anonymized user content for training in order to improve our models.

Please note that the platform on which this Policy is published may contain links to third-party websites. These third parties may place their own cookies or pixel tags, or otherwise collect and process your personal information, in ways that are beyond our control and may not be subject to this Policy. Although we will make commercially reasonable efforts to require these entities to take measures to protect your personal information, we cannot guarantee that these entities will take all the protective measures we require. Therefore, please contact these entities directly to learn the details of their privacy policies. If you discover any risk in web pages created or applications developed by these third parties, we recommend that you stop using such web pages or applications in order to protect your legitimate rights and interests.

Our website is not directed to minors in your country/region, and we do not knowingly collect minors' personal information.

Unless a separate privacy policy applies to a particular service, or unless otherwise specifically provided in the relevant user service agreement, this Policy applies to all services we provide.

If there are any material changes, we will update this Policy in a timely manner, including but not limited to: (1) changes to company information, such as changes in ownership resulting from mergers, acquisitions, and reorganizations; (2) changes to the scope, purposes, rules, and methods of collecting, storing, and using personal information; (3) changes to the recipients of personal information, or the scope, purposes, and/or methods of personal information disclosure; (4) changes to the ways in which you access and manage your personal information; (5) changes to data security capabilities and information security risks; (6) changes to user inquiry and complaint channels and mechanisms, as well as changes to external dispute resolution bodies and contact information; or (7) other changes that may have a material impact on your personal information rights and interests.

If this Policy is updated, we may notify you by email/SMS, portal, platform or website message, or website announcement. To ensure that you receive such notifications in a timely manner, we recommend that you notify us immediately after your contact information changes. If you continue to use the relevant services after the updated Policy takes effect, you are deemed to have fully read, understood, and accepted the updated Policy and to have agreed to be bound by it.

You can view this Policy on the homepage of our website.

1. For the purposes of this Policy, "OneHop," "we," "us," and "our" all refer to DEEPQUEST PTE. LTD. (UEN 202625539W)

2. For the purposes of this Policy, "personal information" has the same meaning as "personal information," "personal data," "personally identifiable information," or other equivalent terms as defined in applicable law and applications.

3. For the purposes of this Policy, "identifier" refers to the information we use to verify your identity, such as your account login name, password, SMS verification code, telephone number, and mobile phone number, in each case limited strictly to the scope necessary to achieve the processing purposes.